Refund and Returns Policy

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1. Refunds

1.1. We understand that circumstances may change, and you may need to request a refund for your ticket purchase. Please note that refund requests are subject to our Refund and Returns Policy, as outlined below.

1.2. Refund Eligibility:
– Refund requests must be submitted at least [X] days prior to the event start date.
– Refunds are only available for ticket purchases made directly through our website or authorized ticketing partners.
– Refunds may not be available for certain special events or circumstances, as specified in the event’s specific terms and conditions.

1.3. How to Request a Refund:
– To request a refund, please contact our customer support team via [email address or phone number] with your request and ticket details.

1.4. Refund Processing:
– Once your refund request is received, we will review it in a timely manner.
– Approved refunds will be processed using the original payment method within 30 business days.

2. Event Cancellations or Rescheduling

2.1. In the event that a festival or event is canceled, rescheduled, or postponed, we will provide information and options to ticket holders regarding refunds, credits, or new event dates. These options will be communicated via email and on our website.

3. Replacement and Exchange

3.1. We do not typically offer replacements or exchanges for purchased tickets. If you require changes to your order, please contact our customer support team, and they will guide you on the necessary steps.

4. Contact Information

If you have any questions or require further assistance regarding refunds and returns, please reach out to our customer support team at or +233 50 965 9607.

5. Policy Changes

5.1. This Refund and Returns Policy is subject to change without notice. Please review this policy regularly for updates.